Wrap Fresh Shipping Protection Terms

Shipping Protection Terms & Conditions

Shipping Protection Overview

Shipping Protection is an optional support service offered at checkout for an additional fee. This service is designed to provide customers with prioritized assistance and expedited support in the event of shipping-related issues during transit.

By purchasing Shipping Protection, the customer acknowledges and agrees to the following terms and conditions.

What Shipping Protection Includes

Customers who purchase Shipping Protection may receive:

  • Priority customer support regarding shipping-related concerns

  • Assistance with carrier claims and shipment investigations

  • Faster response and resolution efforts from our support team

  • Eligibility for discretionary replacement shipments, reshipments, store credit, partial reimbursement, or other support solutions determined on a case-by-case basis

Shipping Protection is intended to help streamline communication and improve support responsiveness if a shipment issue occurs.

Important Disclaimer

Shipping Protection is a customer support and assistance service only. It is not an insurance policy, warranty, or guarantee of delivery performance.

Purchasing Shipping Protection does not guarantee:

  • Delivery by a specific date or time

  • Protection against all shipping issues

  • Replacement, reimbursement, or reshipment in every circumstance

  • Carrier performance, handling quality, or transit conditions

  • Prevention of lost, stolen, delayed, damaged, or misdelivered packages

Once an order leaves our facility and is transferred to the shipping carrier, shipping operations and transit conditions are outside of our direct control.

While we make every reasonable effort to assist customers and resolve issues promptly, all resolutions and support outcomes remain at our sole discretion.

Covered Situations

Customers who purchase Shipping Protection may be eligible for assistance in situations including, but not limited to:

  • Packages lost in transit

  • Significant shipping delays

  • Carrier-confirmed delivery issues

  • Packages damaged during transit

  • Orders marked as delivered but reasonably believed to be missing

  • Shipment tracking that has stalled for an unreasonable period of time

All claims and support requests are subject to review, verification, and carrier investigation when applicable.

Situations Not Covered

Shipping Protection does not cover or guarantee reimbursement, replacement, or reshipment for issues including, but not limited to:

  • Incorrect or incomplete shipping addresses entered by the customer

  • Orders returned due to failed delivery attempts or delivery refusal

  • Delays caused by weather, natural disasters, customs processing, labor strikes, carrier disruptions, or other events outside of our control

  • Minor cosmetic damage to packaging that does not affect the product itself

  • Claims submitted without sufficient information, documentation, or evidence

  • Fraudulent, abusive, or suspicious claims

  • Requests submitted outside of the required claim window

  • Theft occurring after confirmed delivery where sufficient proof of loss cannot be provided

For international shipments, customs delays, import holds, duties, taxes, and country-specific delivery complications are not covered under Shipping Protection.

We reserve the right to deny any request determined to be fraudulent, abusive, unverifiable, or outside the reasonable scope of support coverage.

Claims & Reporting Requirements

Customers experiencing a shipping-related issue must contact our support team within:

  • 7 days of confirmed delivery for damaged, missing, or incorrect deliveries

  • 14 days of the last carrier tracking update for lost or stalled shipments

To process a support request, customers may be required to provide:

  • Order number

  • Description of the issue

  • Photos of packaging and products when applicable

  • Carrier documentation or communication

  • Any other information reasonably requested for verification purposes

Failure to provide requested information may delay or prevent claim review and resolution.

Carrier investigations may be required prior to approval of any replacement shipment, store credit, reimbursement, or other resolution.

Resolution Process

If a claim is approved, resolutions may include, at our sole discretion:

  • Replacement shipment

  • Partial or full store credit

  • Reshipment of affected items

  • Partial or full reimbursement

  • Other commercially reasonable support solutions

Approved replacement shipments may require signature confirmation upon delivery.

Resolution timelines may vary depending on carrier response times, investigation requirements, and claim complexity. We do not guarantee resolution within any specific timeframe.

Limitation of Liability

To the maximum extent permitted by applicable law, our liability related to Shipping Protection shall not exceed the amount paid for the Shipping Protection service itself or the original purchase price of the affected order, whichever is less.

Under no circumstances shall we be liable for indirect, incidental, consequential, or special damages arising from shipping delays, carrier errors, delivery issues, or package theft.

Right to Modify or Refuse Service

We reserve the right to modify, update, suspend, or discontinue Shipping Protection at any time without prior notice.

We additionally reserve the right to refuse support, deny claims, limit replacements, or restrict future purchases in cases involving suspected fraud, abuse, chargebacks, or repeated excessive claims activity.

Agreement

By purchasing Shipping Protection, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

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